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Terms & Conditions

Last Updated: June 2025

These Terms and Conditions govern your use of Crown Coins Casino, accessible via crowncoins.win. By creating an account or using any part of the platform, you confirm that you have read, understood, and agreed to these terms. If you do not agree, do not use the service.

1. Eligibility

You must be at least 18 years of age to create an account or place any wager. You must be a resident of a jurisdiction where online gambling is legally permitted. By registering, you confirm that gambling is lawful in your jurisdiction and that you are accessing the platform voluntarily.

We reserve the right to request proof of age at any time. Accounts found to belong to persons under 18 will be closed immediately and all funds forfeited in line with applicable law.

One account per person, per household, and per device is permitted. Duplicate accounts will be closed and any associated bonus funds voided.

2. Account Registration

You must provide accurate, complete, and current information when registering. Providing false information including a name, date of birth, or address that is not your own constitutes a violation of these terms and will result in immediate account closure.

You are responsible for keeping your login credentials secure. Any activity that occurs under your account is your responsibility. If you suspect unauthorized access, contact support immediately and change your password.

3. Know Your Customer (KYC) Verification

We are required to verify the identity of all players before processing withdrawals. KYC verification requires a valid government-issued photo ID, proof of residential address dated within the last 3 months, and proof of payment method. Withdrawal requests cannot be processed until verification is complete.

We encourage players to complete KYC as early as possible to avoid delays at the withdrawal stage. Verification documents are reviewed within 48 hours of submission on business days.

4. Deposits

Deposits must be made from payment methods registered in your own name. Third-party deposits are not accepted. The minimum deposit is $10 across card and e-wallet methods. Crypto deposits have no fixed minimum but are subject to blockchain network fees.

Deposits credit to your account balance immediately upon confirmation. We do not charge fees on deposits, though your payment provider may apply their own charges.

5. Withdrawals

The minimum withdrawal is $20. Standard accounts process up to $5,000 per week. VIP account limits are higher and set on an individual basis. Withdrawal requests are reviewed within 24 to 48 hours. Crypto withdrawals typically clear the same day after approval. Card and bank transfer withdrawals follow standard banking timelines of 3 to 7 business days.

We reserve the right to withhold a withdrawal for security review. If this happens, support will contact you within 24 hours to explain the reason and the steps required to resolve it.

6. Bonus Terms

6.1 Welcome Bonus

The welcome package matches qualifying deposits across the first three deposits. The first deposit receives a 100% match up to $500. The second deposit receives a 50% match up to $300. The third deposit receives a 50% match up to $200. Total potential bonus value is $1,000.

6.2 Wagering Requirements

All bonuses carry a 35x wagering requirement applied to the bonus amount. The requirement must be met before any bonus-derived funds can be withdrawn. Slots contribute 100% toward the wagering requirement. Table games and live dealer titles contribute 10%. Sports betting may contribute at a different rate specified in the individual offer terms.

6.3 Bonus Expiry

All bonuses expire 30 days from the date of issue unless otherwise stated. Wagering requirements must be fulfilled within this period. Expired bonus funds are removed from your account automatically.

6.4 General Bonus Rules

Bonuses are for personal use only. Bonus abuse, including colluding with other players or opening multiple accounts to claim offers multiple times, results in immediate account closure and forfeiture of all funds. We reserve the right to withdraw or amend any bonus offer at any time with reasonable notice.

7. Responsible Gambling

We take problem gambling seriously. Deposit limits, session limits, cooling-off periods, and self-exclusion tools are available directly within your account settings. These tools take effect immediately upon activation.

If you believe gambling is causing harm to you or someone close to you, please use these tools or contact the National Problem Gambling Helpline at 1-800-522-4700. The helpline is free, confidential, and available 24 hours a day, 7 days a week.

8. Fair Use and Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds:

9. Game Rules and Fairness

All games on the platform use certified Random Number Generator (RNG) technology or live dealer feeds from licensed providers. RTP figures for slots are published by the game provider and accessible within the game information panel. We do not manipulate outcomes.

In the event of a technical error during a game, the round will be voided and your stake returned. Winnings generated from a malfunctioning game are not honored.

10. Intellectual Property

All content on this site including logos, graphics, text, and software is the property of Crown Coins Casino or its licensors. You may not reproduce, distribute, or use any content for commercial purposes without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Crown Coins Casino is not liable for any indirect, incidental, or consequential damages arising from your use of the platform. Our total liability in any given situation is limited to the amount you deposited in the 30 days preceding the claim.

12. Governing Law

These Terms and Conditions are governed by the laws applicable to the platform's operating jurisdiction. Any disputes that cannot be resolved through our internal complaints process will be referred to the appropriate regulatory body or independent arbitration service.

13. Complaints

If you have a complaint, contact support via live chat or email at [email protected]. We will acknowledge your complaint within 24 hours and aim to resolve it within 5 business days. If you are not satisfied with the outcome, you may escalate to the relevant gambling authority.

14. Changes to These Terms

We may update these Terms and Conditions at any time. Material changes will be communicated via email or a notice on the platform. Continued use of the platform following any update constitutes acceptance of the revised terms.

15. Contact

For general inquiries: [email protected]

For legal matters: [email protected]