Privacy Policy

Last Updated: June 2025

This Privacy Policy explains how Crown Coins Casino (operated via crowncoins.win, referred to as "we," "us," or "our") collects, uses, stores, and discloses information about users ("you") who access or use our website and services. By using our platform, you agree to the practices described in this document.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, make a deposit, or contact support, we collect information you provide directly. This includes your full name, email address, date of birth, phone number, mailing address, and payment details including card numbers or cryptocurrency wallet addresses.

1.2 Information Collected Automatically

When you visit our site, we automatically collect certain technical data. This includes your IP address, browser type and version, device type and operating system, pages visited, time spent on pages, and referring URLs. This data is collected through cookies, server logs, and similar tracking technologies.

1.3 Verification Documents

To comply with Know Your Customer (KYC) requirements, we may request identity documents including a government-issued photo ID, proof of address, and proof of payment method. These documents are processed securely and retained only as long as required by applicable law.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and bonuses
• To verify your identity and comply with legal obligations
• To detect and prevent fraud, money laundering, and problem gambling
• To respond to customer support requests
• To send transactional communications including deposit confirmations and withdrawal notifications
• To send promotional communications where you have opted in
• To improve our platform through analytics and user feedback

3. Cookies and Tracking Technologies

Our website uses cookies to maintain your session, remember preferences, and analyze traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features including login persistence and payment processing flows.

We use both first-party cookies (set by us) and third-party cookies (set by analytics and advertising partners). Third-party cookies are governed by the privacy policies of those respective parties.

4. How We Share Your Information

We do not sell your personal data to third parties. We share information only in the following circumstances:

• With payment processors to handle deposits and withdrawals
• With identity verification providers to complete KYC checks
• With fraud detection and security service providers
• With regulatory authorities, law enforcement, or courts when required by law
• With analytics providers who help us understand platform usage (data is aggregated where possible)
• With successor entities in the event of a business merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as your account is active and for a period of at least 5 years following account closure, in line with anti-money laundering and financial recordkeeping requirements. Identity documents are retained for the period required by applicable regulation.

6. Data Security

We implement industry-standard security measures to protect your data. All data transmitted between your browser and our servers is encrypted using SSL/TLS. Sensitive payment data is handled in compliance with PCI DSS standards. Access to personal data within our organization is restricted to employees and contractors who require it to perform their duties.

No system is completely immune from security risks. We encourage you to use a strong unique password for your account and to enable any two-factor authentication options available.

7. Your Rights

Depending on your location and applicable law, you may have rights including access to the personal data we hold about you, correction of inaccurate data, deletion of your data subject to legal retention requirements, restriction or objection to certain processing activities, and portability of your data in a machine-readable format.

To exercise any of these rights, contact us at the address below. We will respond within 30 days of receiving a verified request.

8. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided personal information, we will delete that data promptly and close the account.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on the site. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

11. Contact Us

For questions, data requests, or privacy concerns, contact our privacy team at: [email protected]

We aim to respond to all privacy-related inquiries within 5 business days.